We are a Canadian-based company. Canada's BBQ Parts Store for Barbecue Grills | Now open in the United States! GrillSpot.com
1-844-863-0150
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Customer Support

Grill Spot FAQs

Answers

What countries do you ship to?
For Grillspot.ca we ship only within Canada. For U.S. orders please visit our sister site www.grillspot.com. At this time we do not ship to any other countries.

Do you ship to P.O. Boxes?
No. We cannot ship to P.O. Boxes. We require a valid civic address.

How do I determine the model number of my barbecue?
Every barbecue sold in North America should have a manufacturer’s rating plate that includes the product model and serial number. The rating plate is usually screwed or stamped on to the unit and is typically located on the back or side of the barbecue cart, or on the inside of the cart door - see image here. You can also refer to the owner’s manual, where you will typically find this information on the front cover.

I can’t find the barbecue brand or model number I am looking for on Grill Spot.
Our catalogue includes thousands of parts for the most popular brands and models of barbecues and we do our best to keep it up to date. However, if you do not see the brand or model of your barbecue, please email us anytime, or call us at 1-844-863-0150 between 9:00 a.m. to 5:00 p.m. ET. One of our agents will be happy to help you find the parts you are looking for.

I don’t see the part I am looking for in the catalogue. Can you get it for me?
We carry thousands of exact fit parts for the most popular brands and models of barbecues. However, if you cannot find the part you are looking for in the Grill Spot online store, please email us anytime, or call us at 1-844-863-0150 between 9:00 a.m. to 5:00 p.m. ET. One of our agents will be happy to help you find the parts you are looking for.

What is a "Special Order Item"?
Special order items are parts that we do not normally stock, but which we are more than happy to order on your behalf. Many special order items are older, hard-to-find parts, and as such can take up to two to three weeks to procure. Any special order parts are shipped from our warehouse immediately upon receipt from our supplier. As with all other orders, you will receive a shipping confirmation email once your order has been shipped from our warehouse.

Do I need to be home to accept the package/ what if I'm not home to receive my package?
If the courier driver attempts to make a delivery and no one is home, they may look for a safe place to leave your package such as a porch, garage, behind a planter, or security desk. Otherwise, they will make two more delivery attempts. If after the last attempt they are unable to deliver the package you will be left a notice and the package will be taken to the nearest UPS or UPS partner store where you can pick it up.

How much is shipping and handling?
Shipping and handling is calculated based on the size and weight of the package, as well as the shipping destination. After adding an item(s) to the shopping cart a “shipping and tax calculator” will appear. Simply enter the province and postal code of the shipping destination to the calculator to estimate shipping and taxes.

What forms of payment do you accept?
We accept American Express, MasterCard, Visa, Visa Debit, and PayPal. We do not accept checks or money orders, and COD ordering is not available.

What is the return policy?
We have a hassle-free money back guarantee: If the part does not fit, you can return it for a full refund. Accessories can also be returned provided they are unused and in their original packaging. To view the complete return policy and procedures please click here.

What is the warranty on parts?
All parts are guaranteed to be free from manufacturing defect for a period of 1 year from the date of shipment. If a part fails during this period we will replace the part at no cost to you. Defective parts claims must be made within 1 year of the original shipment date. If you believe you have a defective part, please email us anytime, or call us at 1-844-863-0150 between 9:00 a.m. to 5:00 p.m. ET. One of our agents will be happy to assist you.

How do I track my shipment?
Once your order has shipped, you will receive a shipment confirmation email that contains a unique UPS tracking number (e.g. 1Z 999 AA1 01 2345 6784). To track your package, simply copy the tracking number and go to www.UPS.com. Paste the tracking number into the tracking window and click the "track" button. The status and estimated delivery time of your package will be displayed.

I received my order, but it is incomplete.
While most orders are shipped in their entirety, individual items from some multi-item orders may be shipped as they become available. If you believe that you are missing an item from your order please email us anytime, or call us at 1-844-863-0150 between 9:00 a.m. to 5:00 p.m. ET. One of our agents will be happy to review your order with you.

I received a damaged part. What do I do?
If a part is received damaged, please email us your order information, a description of the damages, and a digital image of the damaged item(s). One of our agents will be happy to assist you. Damaged items will be replaced at no cost to you.

I received the wrong part. What do I do?
If you believe you have received a part in error, please email us anytime, or call us at 1-844-863-0150 between 9:00 a.m. to 5:00 p.m. ET. One of our agents will be happy review your order for you.

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